Welcome to ScentAir! When we're online, chat is the fastest way to reach us.

Please reach out to Customer Care here if you have any questions. We are happy to assist you with your Home Scenting inquiries!

Customer Care can be reached Monday-Friday from 8AM-5PM EST

ScentAir US & Canada

Account Issues

Technical Issues

Order & Payment

How can I find my order number?

How will I know if my order has been received?

When will my order ship?

Can I make changes or cancel my online order?

Can I check the order status from my account?

Where can I locate my order confirmation email?

Where can I find my shipping confirmation email?

Orders

How can I track my order?

What are the shipping fees?

Can I ship an order to a P.O. box?

When will I be charged for my order?

When will my order be delivered?

Can I ship an order to a foreign country?

Can I ship an order to multiple addresses?

Which countries do your online stores ship to?

Do you offer eco-friendly shipping?

Billing & Shipping

ScentAir Refund & Warranty Policy

How do I make a refund request?

What is your policy on lost or damaged orders?

Is my diffuser covered under warranty?

Refunds & Exchanges

What do I need to get started?

How do ScentAir diffusers work?

Where should I place my diffuser?

What diffusers are available for residential use?

How many square feet will my fragrance machine cover?

How big are the diffusers?

Which fragrance cartridges will work with my ScentAir diffuser?

What can I do with the ScentAir app?

What is a Scent Event and how do I create a new one?

Does the machine come with the fragrance cartridge?

Can I use both the PRO and HOME cartridge refills in the same diffuser?

What is the voltage of the diffuser?

What cartridges fit the old ScentAir diffusers?

How to replace the fragrance cartridge

ScentAir Business Diffusers

Placing the Whisper Diffuser.

Preparing the Whisper Diffuser.

Applying rubber feet for optional horizontal use.

How to operate diffuser manually when not connected to Wi-Fi.

Adjusting the fan speed.

Adjusting the LED Lighting.

Diffuser set up

Connecting the Whisper Diffuser via Bluetooth.

Connecting the Whisper Diffuser via Wi-Fi.

Connecting the Whisper Diffuser to Google Assistant.

Connecting the Whisper Diffuser to Amazon Alexa.

Diffuser wont connect to WIFI

ScentAir App

Diffusers

Are your fragrances safe?

Are your fragrances pet friendly?

What is the shelf life of a cartridge?

How can I find the fragrance that's right for me?

How long will the ScentAir fragrance cartridge last?

Do you provide fragrances samples?

Can I return a fragrance cartridge if I don’t it?

Are the cartridges refillable?

Can both PRO and HOME cartridge refills be used in the same diffuser?

Do the cartridges have to be used with a diffuser?

Cartridges

How to use ScentAir candles?

How are ScentAir candles made?

How long do the candles last?

What ingredients are used to make your candles?

Do I need a wix trimmer?

Where should I place my ScentAir candle?

What are your candle wicks made from?

Will the candles produce a lot of soot?

Candles

How do Infused Reeds scent a space?

How many Infused Reeds should I use?

How long do the Infused Reeds last?

How long do the unused sealed Infused Reeds last?

Can I buy the infused Reeds separately?

Can I use an alternative vase?

What is included in the ScentAir Infused Reed Starter kit?

What is the benefit of Infused Reeds?

Infused Reeds

Fragrances

Can I edit my subscription?

Can I cancel my subscription anytime?

What is the latest date I can edit my active subscription?

Is shipping free with Subscription orders?

How many fragrances can I subscribe to?

Can I customize my subscription?

Subscription

How do I join

What do I get for joining?

Can you make multiple reviews with pictures to earn more points?

Can I redeem my rewards for cash?

Will my rewards be a coupon code or points?

What if my birthday is within 30 days of submitting?

Can I earn points when checking out as a guest?

Can I redeem points when checking out as a guest?

Rewards Program

How does the ScentAir referral program work?

Is there a minimum amount my referred friend needs to spend to checkout?

Where can customers share their referral link or code?

Is there a limit to how many friends I can refer or the rewards I can earn?

Who is eligible to be a referral?

What if my referral forgets to use my referral link?

How do I know when I've successfully referred someone?

Is there a way for me to track the status of my referrals?

Someone has bought something under my referral link, when and how do I receive my points?

How many points are added to my account for referring a friend?

Can the referred friend use the discount code in conjunction with other promotions?

Refer a Friend

Can I use all my points at once?

Will my points expire?

If I redeem my points for a coupon code but do not apply the code to purchase, where can I find this code?

How can I earn even more points?

When are birthday points awarded?

How many points do I earn on purchases?

Can points be combined with other discount codes?

Can I redeem my points towards subscription orders?

When you are running a promotional points period, does it apply to refer a friend?

What happens to my earned points if I return my order?

If I redeem my points for money off my purchase but do not apply the code to purchase, where can I find this code?

Points

Can you tell me more about the Middle tier?

Can you tell me more about the Top tier?

Can you tell me more about the Base Tier?

ScentAir Rewards Tier

ScentAir Rewards

How do I apply a promotion to my order?

Rules for coupon codes and discount codes

Promotion Rules

Exclusions

Are there any products I can't apply promos to?

Promo Terms & Conditions

When will my business receive their automated shipments?

How can I make a payment for my invoice?

What is my shipping schedule?

How can I change my fragrance?

How do I track my open invoices?

Do the machines have a warranty?

Where can I find my account number?

When is my installation/next service visit?

How can I update the contacts for my account?

Where can I locate the document that outlines the length of my contract agreement?