Find out more details about our Billing & shipping procedures
We aim to ship all orders received within two business days of placing them. However, we recently implemented a significant system upgrade to enhance our operational efficiency and customer experience, and we have encountered temporary delays in proc
We offer tracking information for all orders. The carrier directly provides the tracking data to inform you about your package's location. This information will be sent to you via email and or SMS. Once the package is delivered, the tracking status w
For orders within the US, shipping is free on all orders over $75. For orders under $75, a flat fee of $5 is charged for shipping within the US. You will receive free shipping on all orders if you're a subscription member. If you want to ship to Cana
We do not ship to P.O. Boxes. We require a street address for all FedEx deliveries. If you have included a P.O. Box address in your order, please contact our Customer Care team through email, chat, or by calling 888-269-8331 to request a change of ad
Once you have submitted your order online, it will be processed, and the payment will be charged immediately.
Orders are shipped Monday to Friday, except on US holidays. Processing takes up to 2 business days and tracking information is provided. For deliveries within the US, we utilize FedEx Standard shipping, which typically takes between 3 to 7 business d
We provide shipping services within the United States, including its territories, as well as to Canada, France, and the United Kingdom. We are actively enhancing our e-commerce platforms to serve more regions. Shop our EU stores by clicking on the co
At this time, each order can only have one shipping address. However, you are welcome to place multiple orders.
We have online stores in the United States, Canada, the United Kingdom and France. Each online store will only ship to addresses within its country. Orders must be paid for in local currency. Shop our EU stores by clicking on the countries below:. Un
To cut your carbon footprint, you can customize your subscription by receiving three cartridges once every three months. Select three as your cartridge quantity and set your shipping frequency to every three months. This allows you to have fragrance