If you're interested in using ScentAir, you'll need to purchase one of our diffusers along with a cartridge for the diffuser. In addition to diffusers, we offer various other fragrance options, including candles, infused reeds, and auto fragrances. A

<p id="isPasted"><span id="isPasted" style="color: rgb(28, 28, 28); font-family: Inter, sans-serif; font-size: 15.75px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: break-spaces; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you&apos;re interested in using ScentAir, you&apos;ll need to purchase one of our</span><a href="https://scentair.com/scent-diffusers.html?utm_source=Yotpo&amp;utm_medium=Ratings-and-reviews&amp;utm_campaign=Question">&#xA0;diffusers</a><span id="isPasted" style="color: rgb(28, 28, 28); font-family: Inter, sans-serif; font-size: 15.75px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: break-spaces; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;along with a&#xA0;</span><a href="https://scentair.com/fragrances.html?utm_source=Yotpo&amp;utm_medium=Ratings-and-reviews&amp;utm_campaign=Question.">cartridge</a> <span id="isPasted" style="color: rgb(28, 28, 28); font-family: Inter, sans-serif; font-size: 15.75px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: break-spaces; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">for the diffuser. In addition to diffusers, we offer various other fragrance options, including candles, infused reeds, and auto fragrances. Alternatively, you can start by trying out one of our&#xA0;</span><a href="https://scentair.com/scent-marketing-fragrance-sample-sets.html?utm_source=Yotpo&amp;utm_medium=Ratings-and-reviews&amp;utm_campaign=Question">sample sets</a>.</p>

What do I need to get started?

Both the ScentAir Whisper HOME and Whisper PRO use ScentAir’s patented dry air technology to provide consistent diffusion throughout the month. There are three easy ways to customize and control the diffusers: manually, via Bluetooth or Wi-Fi using t

<p id="isPasted"><span style="font-family: Inter;">Both the ScentAir Whisper HOME and Whisper PRO use ScentAir&#x2019;s patented dry air technology to provide consistent diffusion throughout the month.</span></p><p><span style="font-family: Inter;">There are three easy ways to customize and control the diffusers: manually, via Bluetooth or Wi-Fi using the ScentAir smartphone app. For an in-depth look at how your diffuser works, please refer to your diffuser&#x2019;s user guide.</span></p>

How do ScentAir diffusers work?

Just about anywhere will work!. We recommend a level surface centrally located in your space for even fragrance coverage. Whisper-quiet diffusion allows for placement anywhere, while vertical and horizontal placement options make ScentAir diffusers e

<p><span style="font-family: Inter;">Just about anywhere will work!&#xA0;</span></p><p><span style="font-family: Inter;">We recommend a level surface centrally located in your space for even fragrance coverage. Whisper-quiet diffusion allows for placement anywhere, while vertical and horizontal placement options make ScentAir diffusers easy to incorporate into your everyday living spaces.</span></p><p><br></p><p><span style="font-family: Inter;"><img src="https://attachments.gorgias.help/xkvmp/hc/2o3z/diffuser%20range.png-0d5b1254-458d-4265-b349-19b8c76d98d7.png" style="width: 414px;" class="fr-fic fr-dib"></span><br></p>

Where should I place my diffuser?

Our Whisper Home and Whisper Pro models are designed for residential use and can be purchased directly from the site under the diffusers section.

<p element-id="24">Our Whisper Home and Whisper Pro models are designed for residential use and can be purchased directly from the site under the&#xA0;<a href="https://scentair.com/scent-diffusers.html?utm_source=Yotpo&amp;utm_medium=Ratings-and-reviews&amp;utm_campaign=Question">diffusers</a> section.</p><p element-id="24"><br></p><p element-id="24"><br></p>

What diffusers are available for residential use?

The Whisper HOME model is capable of fragrance diffusion in an area of 800 square feet, while the Whisper PRO model can fragrance an area of 1000 square feet.

<p><span id="isPasted" style="font-size: 16px;">The&#xA0;</span><span style="font-size: 16px;"><a href="https://scentair.com/whisperhome-diffuser.html">Whisper HOME</a></span><span style="font-size: 16px;">&#xA0;model is capable of fragrance diffusion in an area of 800 square feet, while the&#xA0;</span><span style="font-size: 16px;"><a href="https://scentair.com/whisperpro-diffuser.html">Whisper PRO</a></span><span style="font-size: 16px;">&#xA0;model can fragrance an area of 1000 square feet.</span></p>

How many square feet will my fragrance machine cover?

ScentAir HOME - 10” H x 6” W x 6” D. ScentAir PRO - 12"H x 6"W x 6"D.

<p id="isPasted" style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><span style="font-family: Inter; font-size: 16px;">ScentAir HOME - 10&#x201D; H x 6&#x201D; W x 6&#x201D; D.</span></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><span style="font-family: Inter; font-size: 16px;">ScentAir PRO - 12&quot;H x 6&quot;W x 6&quot;D.</span></p>

How big are the diffusers?

ScentAir Whisper HOME Cartridges work with the ScentAir Whisper HOME diffuser and the retired ScentAir Essence Diffuser. ScentAir Whisper PRO Cartridges work with the ScentAir Whisper PRO Diffuser and ScentAir Whisper MAX Diffuser.

<p id="isPasted" style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><span style="font-family: Inter; font-size: 16px;">ScentAir Whisper HOME Cartridges work with the ScentAir Whisper HOME diffuser and the retired ScentAir Essence Diffuser.</span></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><span style="font-family: Inter; font-size: 16px;">ScentAir Whisper PRO Cartridges work with the ScentAir Whisper PRO Diffuser and ScentAir Whisper MAX Diffuser.</span></p>

Which fragrance cartridges will work with my ScentAir diffuser?

The ScentAir app connects and controls your ScentAir diffuser via Bluetooth or Wi-Fi. You will need to use the app for the advanced scheduling and Google or Alexa features. Bluetooth is the easiest connection option for quick, one-to-one device contr

<p id="isPasted">The ScentAir app connects and controls your ScentAir diffuser via Bluetooth or Wi-Fi. You will need to use the app for the advanced scheduling and Google or Alexa features.</p><p>Bluetooth is the easiest connection option for quick, one-to-one device controls when you are close to your device (~15 feet or closer). Bluetooth allows for up to 6 different schedules.</p><p>Wi-Fi connectivity allows you to control your device(s) from anywhere, even when you are away. Wi-Fi connection is also required to enable the more advanced Google &amp; Alexa voice features. Wi-Fi allows for up to 14 different schedules.</p><p><br></p><p id="isPasted" style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;">Download the free ScentAir app from the <a href="https://play.google.com/store/apps/details?id=com.scentconnect.app&amp;hl=en_US&amp;gl=US&amp;pli=1">Google Play</a> or <a href="https://apps.apple.com/us/app/scentair/id1528203566">Apple App Store</a>. Search ScentAir.</p>

What can I do with the ScentAir app?

Users can schedule unique Scent Events with different intensities and modify scheduled Events. Scent Event - The moment(s) when the fragrance is diffused. You can set an Event by choosing the Occurrence (the range of time your machine will run), Day(

<p id="isPasted"><span style="font-family: Inter;">Users can schedule unique Scent Events with different intensities and modify scheduled Events.</span></p><p><span style="font-family: Inter;">Scent Event - The moment(s) when the fragrance is diffused. You can set an Event by choosing the Occurrence (the range of time your machine will run), Day(s) of the Week, and Frequency your machine will run.</span></p><p><span style="font-family: Inter;">Frequency - Controls the fragrance intensity during a Scent Event. There are 3 options to select from: Low, Medium, and High. Greater frequency means greater fragrance intensity.</span></p><p><span style="font-family: Inter;">You can program up to 6 Events via Bluetooth and 14 Events via Wi-Fi. Events can be set to occur on multiple days of the week. You can always add, delete, review, or change your event schedule.</span></p><p><span style="font-family: Inter;">&#xA0;</span></p><p><span style="font-family: Inter;">Create a New Scent Event:</span></p><ul><li style="font-family: Inter;">Tap Schedule from the menu at the bottom of your screen.</li><li style="font-family: Inter;">Tap the + in the top right-hand corner.</li><li style="font-family: Inter;">Select your settings for Occurrence, Day(s) of the Week, and Frequency.</li><li style="font-family: Inter;">Tap Save.</li></ul>

What is a Scent Event and how do I create a new one?

Our diffusers and fragrance cartridges are sold separately. We recommend purchasing a sample set if you're unsure which cartridge to buy to help you discover your favourite scents.

<p id="isPasted">Our diffusers and fragrance cartridges are sold separately.&#xA0;</p><p>We recommend purchasing a <a href="https://scentair.com/scent-marketing-fragrance-sample-sets.html">sample set&#xA0;</a>if you&apos;re unsure which cartridge to buy to help you discover your favourite scents.</p>

Does the machine come with the fragrance cartridge?

Please note that our Pro and Home fragrance cartridges are not interchangeable, as they are explicitly designed to work with their corresponding diffusers.

<p><span id="isPasted" style="color: rgb(28, 28, 28); font-family: Inter, sans-serif; font-size: 15.75px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: break-spaces; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please note that our Pro and Home fragrance cartridges are not interchangeable, as they are explicitly designed to work with their corresponding diffusers.</span></p>

Can I use both the PRO and HOME cartridge refills in the same diffuser?

Our machines are specifically designed for use in the USA and require a 12-volt power source. However, we have incorporated a global power supply which enables the Whisper Home to be used worldwide with the help of travel adapters. The power adapter

<p element-id="61"><span id="isPasted" style="color: rgb(28, 28, 28); font-family: Inter, sans-serif; font-size: 15.75px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: break-spaces; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our machines are specifically designed for use in the USA and require a 12-volt power source.&#xA0;</span></p><p element-id="61"><span style="color: rgb(28, 28, 28); font-family: Inter, sans-serif; font-size: 15.75px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: break-spaces; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">However, we have incorporated a global power supply which enables the Whisper Home to be used worldwide with the help of travel adapters.&#xA0;</span><span style="color: rgb(28, 28, 28); font-family: Inter, sans-serif; font-size: 15.75px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: break-spaces; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The power adapter is suitable for 100-240Vac power input. We strongly recommend using only the adapter provided with the unit</span> </p>

What is the voltage of the diffuser?

Please see below for cartridges compatible with previous ScentAir Diffusers:. - Whisper Home cartridge for ScentHD diffuser. - Whisper Home cartridge for ScentAir Essence. - Whisper Home cartridge for ScentHD COLD STONE diffuser.

<p element-id="7"><span id="isPasted" style="color: rgb(28, 28, 28); font-family: Inter, sans-serif; font-size: 15.75px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: break-spaces; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please see below for cartridges compatible with previous ScentAir Diffusers:&#xA0;</span></p><p element-id="7"><span style="color: rgb(28, 28, 28); font-family: Inter, sans-serif; font-size: 15.75px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: break-spaces; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">- Whisper Home cartridge for ScentHD diffuser.</span></p><p element-id="7"><span style="color: rgb(28, 28, 28); font-family: Inter, sans-serif; font-size: 15.75px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: break-spaces; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">- Whisper Home cartridge for ScentAir Essence.</span></p><p element-id="7"><span style="color: rgb(28, 28, 28); font-family: Inter, sans-serif; font-size: 15.75px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: break-spaces; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">- Whisper Home cartridge for ScentHD COLD STONE diffuser.</span></p>

What cartridges fit the old ScentAir diffusers?

<div id="isPasted" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 13px; line-height: inherit; font-family: Futura-Normal; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; overflow: auto; color: rgb(70, 70, 70); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><table style="box-sizing: border-box; margin: 0px; padding: 0px; border: none; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; border-collapse: collapse; border-spacing: 0px; width: 780.062px;"><tbody style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font: inherit;"><tr style="box-sizing: border-box; margin: 0px; padding: 0px; border: none; font: inherit;"><td colspan="1" rowspan="1" style="box-sizing: border-box; margin: 0px; padding: 0px 10px 0px 0px; border: none; font: inherit; vertical-align: top !important; width: 449.521px;"><div style="box-sizing: border-box; margin: 10px 15px 10px 0px; padding: 0px; border: 0px; font: inherit; text-align: center;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; user-select: text !important;"><img alt="220557 19130 ScentAir Technologies, LLC (US)_Illustraties_RemoveCartridge.ai" src="https://attachments.gorgias.help/lrg3N7Ayj0Z7DnR8/hc/ldzOw7JvPK7oL59m/2024041511-2c1d9cbc-d116-46e6-912b-e8e553e604f7-d0c55db6-b5e1-4fd7-a96a-3d85c824d27b.png" style="box-sizing: border-box; padding: 0px; border: 0px; font: inherit; cursor: pointer; max-width: 100%; width: 50mm;" class="fr-fic fr-dii"></span></div></td><td colspan="1" rowspan="1" style="box-sizing: border-box; margin: 0px; padding: 0px 10px 0px 0px; border-top: 0px; border-right: 0px; border-bottom: 0px; border-left: none; border-image: initial; font: inherit; vertical-align: top !important; width: 330.542px;"><div style="box-sizing: border-box; margin: 0px 0px 1px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; display: flex;"><span style="box-sizing: border-box; margin: 0px 10px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; min-width: 18px; width: 18px; user-select: text !important;">1.</span><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font: inherit; user-select: text !important;"><span style="font-family: Inter; font-size: 16px;">Remove the adapter from the <strong>DC port</strong> of the diffuser.</span></span></div><div style="box-sizing: border-box; margin: 0px 0px 1px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; display: flex;"><span style="box-sizing: border-box; margin: 0px 10px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; min-width: 18px; width: 18px; user-select: text !important;">2.</span><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font: inherit; user-select: text !important;"><span style="font-family: Inter; font-size: 16px;">Lift the <strong>lid</strong> to open the diffuser.</span></span></div><div style="box-sizing: border-box; margin: 0px 0px 1px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; display: flex;"><span style="box-sizing: border-box; margin: 0px 10px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; min-width: 18px; width: 18px; user-select: text !important;">3.</span><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; user-select: text !important;">Remove the old fragrance cartridge from the diffuser.</span></div></td></tr></tbody></table></div><div style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 13px; line-height: inherit; font-family: Futura-Normal; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; overflow: auto; color: rgb(70, 70, 70); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><table style="box-sizing: border-box; margin: 0px; padding: 0px; border: none; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; border-collapse: collapse; border-spacing: 0px; width: 780.062px;"><tbody style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font: inherit;"><tr style="box-sizing: border-box; margin: 0px; padding: 0px; border: none; font: inherit;"><td colspan="1" rowspan="1" style="box-sizing: border-box; margin: 0px; padding: 0px 10px 0px 0px; border: none; font: inherit; vertical-align: top !important; width: 449.521px;"><div style="box-sizing: border-box; margin: 10px 15px 10px 0px; padding: 0px; border: 0px; font: inherit; text-align: center;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; user-select: text !important;"><img alt="220557 19130 ScentAir Technologies, LLC (US)_Illustraties_PlaceCartridge.ai" src="https://attachments.gorgias.help/lrg3N7Ayj0Z7DnR8/hc/ldzOw7JvPK7oL59m/2024041511-99603dd6-00c1-46af-a3d4-2e2fa07f853a-02753e1c-6b12-47ee-a4d1-250230f8baf9.png" style="box-sizing: border-box; padding: 0px; border: 0px; font: inherit; cursor: pointer; max-width: 100%; width: 50mm;" class="fr-fic fr-dii"></span></div></td><td colspan="1" rowspan="1" style="box-sizing: border-box; margin: 0px; padding: 0px 10px 0px 0px; border-top: 0px; border-right: 0px; border-bottom: 0px; border-left: none; border-image: initial; font: inherit; vertical-align: top !important; width: 330.542px;"><div style="box-sizing: border-box; margin: 0px 0px 1px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; display: flex;"><span style="box-sizing: border-box; margin: 0px 10px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; min-width: 18px; width: 18px; user-select: text !important;">4.</span><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; user-select: text !important;">Place the new fragrance cartridge into the diffuser.</span></div><div style="box-sizing: border-box; margin: 0px 0px 1px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; display: flex;"><span style="box-sizing: border-box; margin: 0px 10px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; min-width: 18px; width: 18px; user-select: text !important;">5.</span><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font: inherit; user-select: text !important;"><span style="font-family: Inter; font-size: 16px;">Place the <strong>lid</strong> back on the diffuser.</span></span></div><div style="box-sizing: border-box; margin: 0px 0px 1px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; display: flex;"><span style="box-sizing: border-box; margin: 0px 10px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; min-width: 18px; width: 18px; user-select: text !important;">6.</span><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font: inherit; user-select: text !important;"><span style="font-family: Inter; font-size: 16px;">Plug the adapter back into the<strong>&#xA0;DC port</strong> of the diffuser.</span></span></div></td></tr></tbody></table></div><p><br></p><p style="text-align: right;">Shop our latest <a class="fr-strong" href="https://scentair.com/fragrances.html">fragrances</a></p>

How to replace the fragrance cartridge

<div data-block="true" data-editor="c8n36" data-offset-key="e55fs-0-0" id="isPasted"><div data-offset-key="e55fs-0-0"><span data-offset-key="e55fs-0-0"><span data-text="true">Currently we don&apos;t offer the Splash/Direct/Stream/Max diffusers for home scenting customers, which is why there is not a price listed on the website. The business diffusers are reserved exclusively for small to large business accounts.</span></span></div></div><div data-block="true" data-editor="c8n36" data-offset-key="5niou-0-0"><div data-offset-key="5niou-0-0"><span data-offset-key="5niou-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="c8n36" data-offset-key="1a9kr-0-0"><div data-offset-key="1a9kr-0-0"><span data-offset-key="1a9kr-0-0"><span data-text="true">If you&#x2019;re interested in scenting your business, please fill out our&#x1F517;&#xA0;</span></span><a href="https://scentair.com/business-contact-us-form-complete-test-page?utm_source=Gorgias+&amp;utm_medium=Gorgias+Chat+&amp;utm_campaign=Scenting+for+your+Business+&amp;utm_id=Gorgias+Business+Leads" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="1a9kr-1-0"><span data-text="true">Business Contact Us Form</span></span></a><span data-offset-key="1a9kr-2-0"><span data-text="true">, and a member of our sales team will contact you directly to discuss your needs.</span></span></div></div><div data-block="true" data-editor="c8n36" data-offset-key="b2qjn-0-0"><div data-offset-key="b2qjn-0-0"><span data-offset-key="b2qjn-0-0"><span data-text="true">&#xA0;</span></span></div></div><div data-block="true" data-editor="c8n36" data-offset-key="29u9b-0-0"><div data-offset-key="29u9b-0-0"><span data-offset-key="29u9b-0-0"><span data-text="true">If you subscribe to our&#xA0;</span></span><a href="https://scentair.com/email-sms-signup" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="29u9b-1-0"><span data-text="true">text and/or email alerts</span></span></a><span data-offset-key="29u9b-2-0"><span data-text="true">, you will receive notifications about upcoming sales and product releases for home scenting.&#xA0;</span></span></div><p><br></p></div><p><br></p><table id="isPasted" style="box-sizing: border-box; margin: 0px; padding: 0px; border: none; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: Futura-Normal; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; border-collapse: collapse; border-spacing: 0px; width: 780.062px; color: rgb(70, 70, 70); letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><tbody style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font: inherit;"><tr style="box-sizing: border-box; margin: 0px; padding: 0px; border: none; font: inherit;"><td colspan="1" rowspan="1" style="box-sizing: border-box; margin: 0px; padding: 0px 10px 0px 0px; border: none; font: inherit; vertical-align: top !important; width: 260.021px;"><br></td><td colspan="1" rowspan="1" style="box-sizing: border-box; margin: 0px; padding: 0px 10px 0px 0px; border-top: 0px; border-right: 0px; border-bottom: 0px; border-left: none; border-image: initial; font: inherit; vertical-align: top !important; width: 520.042px;"><br></td></tr></tbody></table><p style="text-align: right;"><br></p><p style="text-align: right;"><br></p>

ScentAir Business Diffusers

Diffuser set up

Manage your scent diffuser from your phone across town or the country.

ScentAir App

Welcome to ScentAir! When we're online, chat is the fastest way to reach us.

Please reach out to Customer Care here if you have any questions. We are happy to assist you with your Home Scenting inquiries!

Customer Care can be reached Monday-Friday from 8AM-5PM EST

ScentAir US & Canada

Discover the best ways to enhance your scenting experience.

Diffusers

Order & Payment

How can I find my order number?

How will I know if my order has been received?

When will my order ship?

Can I make changes or cancel my online order?

Can I check the order status from my account?

Where can I locate my order confirmation email?

Where can I find my shipping confirmation email?

Orders

How can I track my order?

What are the shipping fees?

Can I ship an order to a P.O. box?

When will I be charged for my order?

When will my order be delivered?

Can I ship an order to a foreign country?

Can I ship an order to multiple addresses?

Which countries do your online stores ship to?

Do you offer eco-friendly shipping?

Billing & Shipping

ScentAir Refund & Warranty Policy

How do I make a refund request?

What is your policy on lost or damaged orders?

How will I be refunded if I paid with  Klarna?

Is my diffuser covered under warranty?

Refunds & Exchanges

Placing the Whisper Diffuser.

Preparing the Whisper Diffuser.

Applying rubber feet for optional horizontal use.

How to operate diffuser manually when not connected to Wi-Fi.

Adjusting the fan speed.

Adjusting the LED Lighting.

Connecting the Whisper Diffuser via Bluetooth.

Connecting the Whisper Diffuser via Wi-Fi.

Connecting the Whisper Diffuser to Google Assistant.

Connecting the Whisper Diffuser to Amazon Alexa.

Diffuser wont connect to WIFI

Are your fragrances safe?

Are your fragrances pet friendly?

What is the shelf life of a cartridge?

How can I find the fragrance that's right for me?

How long will the ScentAir fragrance cartridge last?

Do you provide fragrances samples?

Can I return a fragrance cartridge if I don’t it?

Are the cartridges refillable?

Can both PRO and HOME cartridge refills be used in the same diffuser?

Do the cartridges have to be used with a diffuser?

Cartridges

How to use ScentAir candles?

How are ScentAir candles made?

How long do the candles last?

What ingredients are used to make your candles?

Do I need a wix trimmer?

Where should I place my ScentAir candle?

What are your candle wicks made from?

Will the candles produce a lot of soot?

Candles

How do Infused Reeds scent a space?

How many Infused Reeds should I use?

How long do the Infused Reeds last?

How long do the unused sealed Infused Reeds last?

Can I buy the infused Reeds separately?

Can I use an alternative vase?

What is included in the ScentAir Infused Reed Starter kit?

What is the benefit of Infused Reeds?

Infused Reeds

Can ScentAir room sprays be used in cars?

How many sprays should I use?

Can room sprays be used on fabric or upholstery?

Where should I store my room spray?

Room Sprays

Fragrances

Can I edit my subscription?

Can I cancel my subscription anytime?

What is the latest date I can edit my active subscription?

Is shipping free with Subscription orders?

How many fragrances can I subscribe to?

Can I customize my subscription?

Subscription

How do I join

What do I get for joining?

Can you make multiple reviews with pictures to earn more points?

Can I redeem my rewards for cash?

Will my rewards be a coupon code or points?

What if my birthday is within 30 days of submitting?

Can I earn points when checking out as a guest?

Can I redeem points when checking out as a guest?

Rewards Program

How does the ScentAir referral program work?

Is there a minimum amount my referred friend needs to spend to checkout?

Where can customers share their referral link or code?

Is there a limit to how many friends I can refer or the rewards I can earn?

Who is eligible to be a referral?

What if my referral forgets to use my referral link?

How do I know when I've successfully referred someone?

Is there a way for me to track the status of my referrals?

Someone has bought something under my referral link, when and how do I receive my points?

How many points are added to my account for referring a friend?

Can the referred friend use the discount code in conjunction with other promotions?

Refer a Friend

Can I use all my points at once?

Will my points expire?

If I redeem my points for a coupon code but do not apply the code to purchase, where can I find this code?

How can I earn even more points?

When are birthday points awarded?

How many points do I earn on purchases?

Can points be combined with other discount codes?

Can I redeem my points towards subscription orders?

When you are running a promotional points period, does it apply to refer a friend?

What happens to my earned points if I return my order?

If I redeem my points for money off my purchase but do not apply the code to purchase, where can I find this code?

Points

Can you tell me more about the Middle tier?

Can you tell me more about the Top tier?

Can you tell me more about the Base Tier?

ScentAir Rewards Tier

ScentAir Rewards

How do I apply a promotion to my order?

Rules for coupon codes and discount codes

Promotion Rules

Exclusions

Are there any products I can't apply promos to?

Promo Terms & Conditions

When will my business receive their automated shipments?

How can I make a payment for my invoice?

What is my shipping schedule?

How can I change my fragrance?

How do I track my open invoices?

Do the machines have a warranty?

Where can I find my account number?

When is my installation/next service visit?

How can I update the contacts for my account?

Where can I locate the document that outlines the length of my contract agreement?