ScentAir US & Canada logo
ScentAir US & Canada logo

All articles

Refunds & Exchanges

Start your return process here.

ScentAir Refund & Warranty Policy

ScentAir is confident that you will enjoy your consumer diffuser purchased on ScentAir.com. If, for some reason, you are not happy with your diffuser purchase, please contact ScentAir within fourteen (14) days of the date of your online purchase, and

How do I make a refund request?

You must initiate a refund for your diffuser within 14 days of receiving your order. The diffuser must be unused and in its original condition. You can start by visiting our Contact Form and selecting Refunds & Exchanges from the drop-down menu. Plea

What is your policy on lost or damaged orders?

At ScentAir, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please contact our customer support team via email, chat or call 888-269-8331 with your order number and any relevant details. We wil

How will I be refunded if I paid with Klarna?

Once your refund has been processed, Klarna will refund the instalments paid until then and cancel or adjust the remaining payments. For more information regarding our return process. Please view our Refund Policy.

Is my diffuser covered under warranty?

ScentAir is confident that you will enjoy our diffuser products. If, for any reason, you are not happy with your purchase, please contact ScentAir within fourteen (14) days of your purchase, and ScentAir will provide a refund or exchange.ScentAir wil