Have a question about your current ScentAir account?
All of our Business Clients have special shipping schedules based on your product and services selected. To best assist you, please contact our Customer Care team at [email protected] or (844) 690-8807.
Payments can be made online through the Account Center Portal or by phoning (844) 712-4307 Ext. 6102 (AR) to speak with an Accounts Receivable representative.
Shipping scheduling information can be provided by emailing [email protected] or by calling Customer Care at (844) 690-8807
We are happy to help you pick a new fragrance for your services! To help you with fragrance samples and when the change will be effective on your schedule - let us know by contacting our Customer Care team. You can reach them by email at customercare
The Account Center portal provides visibility to the following:. Need to register for our Account Center Portal?. Contact our Customer Care team to get your business's security PIN at [email protected] to create your account.
Yes! The equipment is covered under a full warranty, except for cases of loss or theft. If the equipment breaks down, a replacement can be sent upon returning the broken unit. However, if there is no unit to return, a Non-Returned Equipment fee will
The account number can be found in the upper right corner of your invoice under "Ship-to Customer".
You will receive a call or email within 48 hours of fragrance delivery to schedule and confirm installation or service.
This information can be updated on the Account Center Portal via email or phone with a Customer Care representative.
To find the length of your contract, please refer to your Service Agreement. You can obtain a copy of your Service Agreement if needed by contacting customer care via email at [email protected].
The specific agreement determines contract auto-renewal terms. You can obtain a copy of your Service Agreement by contacting Customer Care via email at [email protected]